Last updated on01 January 2026
This Privacy Policy explains how Replys (“we”, “us”, “our”) handles personal data when you use our website, platform, and AI phone assistant services.
We process personal data in accordance with the General Data Protection Regulation (GDPR). We only collect the information necessary to provide our services, maintain security, and comply with legal obligations.
By using Replys, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using Replys.
We collect the following categories of information:
Information you provide when creating an account (such as contact details).
Information generated when restaurants and guests use our services (such as call-related data, messages, and booking information).
Technical data such as device information, log data, and usage data.
We do not collect more data than necessary to operate and improve our services.
We use personal data only to:
Provide and operate our services
Improve functionality and performance
Communicate with account holders
Ensure security, prevent abuse, and comply with legal requirements
We never sell personal data.
We process personal data under the following legal bases:
Performance of a contract
Legitimate interest in operating and improving our service
Compliance with legal obligations
Consent where required
We may share personal data with trusted service providers who help us deliver the service. These providers process data on our behalf under strict confidentiality and data protection agreements.
We do not share data with third parties for advertising or marketing.
We store personal data in secure environments and take appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.
Data is retained only for as long as necessary for the purposes described in this policy or as required by law.
Users in the EU have the right to: Access their personal data Correct inaccurate data Request deletion Object to processing Request data portability Withdraw consent (where applicable) Requests can be sent to yorick@replys.nl
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
For questions about this Privacy Policy or your personal data, contact: Replys – Privacy yorick@replys.nl